Gustavo
Carvalho

Professional
Experience

Infrastructure and Cloud Operations Engineer with 15+ years of experience managing enterprise IT environments across retail and corporate sectors in Canada and Brazil. Currently focused on reliability, operational stability, and continuous improvement of infrastructure services — with growing expertise in automation, containerization, and cloud-native practices.

• Dec 2025 – Present · 4 months

  IT Support Analyst

  ITED · Contract · Montréal, QC (On-site)

  • Retained after IT outsourcing transition, continuing to support the same enterprise environment
  • Windows Server, Linux, Azure, Microsoft 365 (Exchange Online, Teams, SharePoint, Intune)
  • Network: Fortinet firewalls/switches, Aruba Wi-Fi, Lightspeed POS retail system
  • Security: SentinelOne EDR, Cisco Duo MFA, WatchGuard, KnowBe4 awareness campaigns
  • Device lifecycle via ConnectWise RMM; credentials via Passportal; docs via EDOC
• Feb 2023 – Nov 2025 · 2 yrs 10 mos

  IT Support L2

  Bixlers · Permanent · Montréal, QC (On-site)

  • Support across Windows Servers, Linux, MS Office 365, Aruba Wi-Fi, Lightspeed POS
  • Management of HP/Dell hardware, Fortinet Firewall/Switch, Storage, ProxMox, Docker
  • Azure cloud services, MS Intune, and endpoint management
• May 2018 – Feb 2023 · 4 yrs 10 mos

  Network Team Lead

  Casa do Pão de Queijo · Itupeva, SP, Brazil

  • Network infrastructure for all stores and factories (Windows Server, Veeam, SonicWall, SQL)
  • WAN/MPLS connectivity, Microsoft O365, GSUITE, and POS systems across Brazil
  • High availability and equipment lifecycle management across all retail locations
  • PowerShell automation for servers, end-users, and task management
• Oct 2016 – May 2018 · 1 yr 8 mos

  Senior Network Engineer

  Casa do Pão de Queijo · Brazil

  • Led negotiation and management of supplier and technology partner contracts
  • Managed SQL 2014 real-time financial imports from 30 stores via XML files
  • TOTVS Protheus ERP customization and infrastructure migration projects
• Oct 2014 – Oct 2016 · 2 yrs

  Network Engineer

  Casa do Pão de Queijo · Brazil

  • Systems administration: Windows Servers, FTP, Office 365, ERP TOTVS, Zabbix, SonicWall, NCR Aloha POS
  • End user support for 300 users; inventory, documentation, and vendor contract management
• Oct 2012 – Oct 2014 · 2 yrs

  IT Support Analyst

  Casa do Pão de Queijo · Brazil

  • Remote and on-site support for factory and administrative office (300+ user company)
  • Hardware repair, laptop/desktop maintenance, N1 ERP TOTVS Protheus support
• Jul 2012 – Sep 2012 · 3 mos

  Network Support Analyst

  Groupon · São Paulo, Brazil

  • Application and data center support; remote end-user support across Brazil for an international company
• Oct 2008 – Jul 2012 · 3 yrs 10 mos

  Network Support Analyst

  Promaxi Tecnologia · Jundiaí, SP, Brazil

  • Network architecture and administration for private and corporate organizations
  • Technologies: Firewall, Windows Servers, VPN, Application Virtualization, Proxy, Backup, VOIP
  • Field team leader — weekly scheduling and emergency on-site coordination