Open to opportunities · Montréal, QC

Gustavo
Carvalho

Infrastructure & Cloud Operations Engineer · DevOps-Focused

☁️ Azure🐳 Docker 🔒 Fortinet🖥 Microsoft 365 ⚙️ PowerShell🐧 Linux 🔧 AWS🛡 SentinelOne

15+ years managing enterprise IT environments across Canada and Brazil. Currently supporting Windows Server, Microsoft 365, Azure, containerized apps, and secure hybrid network infrastructures in Montréal.

15+
Years of experience
500+
LinkedIn connections
3
Languages spoken
2
Countries worked in

Featured Projects

About
GC

Gustavo Carvalho

Infrastructure & Cloud Operations Engineer

Contact

📧 ggusttavo@gmail.com
📍 Laval, Quebec, Canada
💼 LinkedIn Profile
🌐 EN · FR · PT-BR

Core Skills

Windows ServerLinux AzureMicrosoft 365 DockerProxMox FortinetAruba Wi-Fi IntuneSentinelOne EDR Cisco Duo MFAWatchGuard ConnectWise RMMPowerShell SQL ServerVeeam AWS EC2 / S3Git / GitHub KnowBe4Lightspeed POS

Education

Computer Networking & IT Administration
Universidade Paulista (UNIP)
2007 – 2009 · Brazil

Courses & Training

Leadership Training (2018) — Casa do Pão de Queijo
Leader Training — Silva4 Treinamentos (2019)
AWS Cloud & DevOps — NextWork (2024)
Docker & Containers — Formação DevOps Pro

Languages

🇧🇷 Portuguese (Native) 🇺🇸 English (Professional) 🇫🇷 French (Elementary)

Professional
Experience

Infrastructure and Cloud Operations Engineer with 15+ years of experience managing enterprise IT environments across retail and corporate sectors in Canada and Brazil. Currently focused on reliability, operational stability, and continuous improvement of infrastructure services — with growing expertise in automation, containerization, and cloud-native practices.

  • Dec 2025 – Present · 4 months
    IT Support Analyst
    ITED · Contract · Montréal, QC (On-site)
    • Retained after IT outsourcing transition, continuing to support the same enterprise environment
    • Windows Server, Linux, Azure, Microsoft 365 (Exchange Online, Teams, SharePoint, Intune)
    • Network: Fortinet firewalls/switches, Aruba Wi-Fi, Lightspeed POS retail system
    • Security: SentinelOne EDR, Cisco Duo MFA, WatchGuard, KnowBe4 awareness campaigns
    • Device lifecycle via ConnectWise RMM; credentials via Passportal; docs via EDOC
  • Feb 2023 – Nov 2025 · 2 yrs 10 mos
    IT Support L2
    Bixlers · Permanent · Montréal, QC (On-site)
    • Support across Windows Servers, Linux, MS Office 365, Aruba Wi-Fi, Lightspeed POS
    • Management of HP/Dell hardware, Fortinet Firewall/Switch, Storage, ProxMox, Docker
    • Azure cloud services, MS Intune, and endpoint management
  • May 2018 – Feb 2023 · 4 yrs 10 mos
    Network Team Lead
    Casa do Pão de Queijo · Itupeva, SP, Brazil
    • Network infrastructure for all stores and factories (Windows Server, Veeam, SonicWall, SQL)
    • WAN/MPLS connectivity, Microsoft O365, GSUITE, and POS systems across Brazil
    • High availability and equipment lifecycle management across all retail locations
    • PowerShell automation for servers, end-users, and task management
  • Oct 2016 – May 2018 · 1 yr 8 mos
    Senior Network Engineer
    Casa do Pão de Queijo · Brazil
    • Led negotiation and management of supplier and technology partner contracts
    • Managed SQL 2014 real-time financial imports from 30 stores via XML files
    • TOTVS Protheus ERP customization and infrastructure migration projects
  • Oct 2014 – Oct 2016 · 2 yrs
    Network Engineer
    Casa do Pão de Queijo · Brazil
    • Systems administration: Windows Servers, FTP, Office 365, ERP TOTVS, Zabbix, SonicWall, NCR Aloha POS
    • End user support for 300 users; inventory, documentation, and vendor contract management
  • Oct 2012 – Oct 2014 · 2 yrs
    IT Support Analyst
    Casa do Pão de Queijo · Brazil
    • Remote and on-site support for factory and administrative office (300+ user company)
    • Hardware repair, laptop/desktop maintenance, N1 ERP TOTVS Protheus support
  • Jul 2012 – Sep 2012 · 3 mos
    Network Support Analyst
    Groupon · São Paulo, Brazil
    • Application and data center support; remote end-user support across Brazil for an international company
  • Oct 2008 – Jul 2012 · 3 yrs 10 mos
    Network Support Analyst
    Promaxi Tecnologia · Jundiaí, SP, Brazil
    • Network architecture and administration for private and corporate organizations
    • Technologies: Firewall, Windows Servers, VPN, Application Virtualization, Proxy, Backup, VOIP
    • Field team leader — weekly scheduling and emergency on-site coordination
Get in touch

Let's Work Together

Have a project in mind or want to discuss an opportunity? I'd love to hear from you.

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ggusttavo@gmail.com LinkedIn GitHub